Terms and conditions
The Terms and Conditions below form the basis of the contractual relationship between Detoured Asia (Business Certificate Number: 0313660526 & Its International Tour Operator Licence number 01-884/2016/TCDL-GPLHQT) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel consultants. Any misunderstanding or you would like to know more information, please, feel free to ask us with questions to our travel consultants or email us.
1. Booking Confirmation
Right after we get your request or any tour inquiry, we will check on process to inform you about availability and get back to you with details. We continue works further on your tour plan to give you the best consultant to decide. Your booking is only confirmed via email (not via telephone) after we receive your final confirmation, agreement & acknowledgement.
2. Deposit and Payment
A deposit which is equal to 40% of the total tour cost is required at the time of booking. When getting your deposit payment, we will issue you the Service Confirmation Voucher. Receipt of your deposit will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The balance of the tour value (60%) is due upon your arrival in Vietnam. Cash is preferred to reduce any processing fees that may affect your cost.
To the last minute booking or booking with included international flights, it’s higher required for deposit from 50% to 60% or full payment required.
3. Cancellations & Refund Policy
a. Cancellation by clients
We would deeply regret your decision to cancel your agreed trip; however we realize that there are many valid reasons that this can happen. A cancellation will only be effective when we receive written confirmation of the cancellation. The cancellation fees will be calculated as follows
- Cancellation made 30 days prior to date of departure: full refund (except for some special cases)
- Cancellation made 20 days prior to date of departure: 50% charged
- Cancellation made 15 days prior to date of departure: 75% charged
- Cancellation made later than 10 days prior to date of departure: fully charged
Note: The flight/train/bus tickets are non-refundable to any booking.
b. Cancellation by us
We may cancel a trip at any time prior to departure due to terrorism, natural disasters, political instability or other external events. It is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund.
In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Refunds and their method will be effected as agreed between you and Detoured Asia for unused services, and timely cancellations. Again, we will not charge you any amount for our work. However bank fees, if applicable, will be for your account.
4. Travel Insurance
We highly recommend travelers purchase an personal travel insurance which includes trip cancellation, medical and other coverage.
5. Tour Cost
Tour costs and what inclusions/exclusions are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy, meals, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are based in USD and per person.
6. Service Reservation
Service voucher will be issued by Detoured Asia after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.
No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Detoured Asia is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Detoured Asia will endeavor to substitute a suitable arrangement of similar value.
Detoured Asia will act effectively as an intermediary between the clients and other services suppliers such as air, train, boat and hotels in the event of any complaint or unexpected services.
9. Children policy
Tour prices applied for children:
- Children under 3 years old without bed comes free of charge for the tour, except for domestic flight / train tickets that they will be charged 75% total cost of the tickets.
- Children from 3-5 years old: 50%
- Children from 6-8 years old: 75%
- Above 9 years old: fully charged
For more information or tour reservation, please contact [email protected]